Meta Description: Need a courier delivery app that is tailored to your company's unique business model? This guide shows you how to build an on-demand parcel application from scratch.
In recent years, customer expectation has seen a steady increase, and brands are in a constant pursuit to walk the extra mile and enable a more convenient shopping experience. E-commerce is the result of such efforts.
With the growing popularity of e-commerce, many other businesses have spread their wings by building on-demand courier delivery apps. These apps provide a stage-by-stage update on deliveries from the moment it is registered for dispatch until it reaches its destination.
High dependency on the internet, coupled with the dwindling attention span of customers, has led businesses to consider a courier delivery app. With an average smartphone user having 40 different apps on their phone, courier companies with a dedicated app stand at an advantage.
Here are the different types of parcel apps you should know about.
In a package aggregator app, the user enters the tracking ID to get real-time updates on the parcel's status and location. This order tracking feature requires the IDs of multiple carriers and offers users the convenience of real-time tracking on a single app.
Some e-commerce businesses prefer to join hands with a third-party courier delivery application for efficient real-time tracking. As such, there is better transparency, and customers know the precise location of the packages that they ordered.
These courier delivery business apps come with separate login interfaces for customers and admins. While the user can track their long-distance and same-day deliveries, admins have the privilege of creating shipments, managing package labels, and doing a lot more.
Businesses aim to ease the lives of their customers by delivering their packages right at the doorstep. Thus, several mobile apps like Uber Connect have mushroomed recently. These apps deliver everything from food and groceries to apparel, cosmetics, and even medical marijuana.
Companies must provide superior quality courier services to their customers to stand apart in
the courier industry. The answer is a delivery application for the convenience of your customers. With convenience comes trust, which enables you to build a relationship of brand loyalty with your customers.
Further, an on-demand delivery app eliminates the need for bulky and expensive courier delivery tracking devices and decreases operational costs. By updating real-time notes on the app, you do away with the need for document verification, paper prints, signatures, and hand-overs. Thus, a courier business can enable better staff flexibility and achieve higher efficiency in their delivery operations.
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We know that the courier app development process isn't easy, so we have created a step-by-step guide to help you out. Let's get straight into it.
For starters, you must identify the business model that works best for your business. While some courier companies may benefit from postal-style delivery apps, others may not be able to fit it in their operational budget. For example, small businesses often collaborate with a branded retailer shipping app to offset the huge costs without compromising quality.
Here's a handy tip for creating an app tailored for your particular business requirements: First, list out the business needs, budget, and customer expectations. Then, find a way to optimize the three.
After settling on the business model, the next step is evaluating the features needed in the app. For example, while a business may make all its deliveries by car or bike, others may use a combination of air and road transport.
The geographic area of operation, types of courier services offered by the app, and business scaling plans will play a role in defining its features. Be sure to consider the technical limitations of the courier delivery app and weigh its impact on your business.
With the required app features in mind, you are now ready to chalk out the functional specifications of your delivery application. Ideally, your courier tracking app should have two interfaces. The first interface is for the customers; the other is for yourself and your employees.
The success of any business relies on customer satisfaction - making this interface the most important aspect of your delivery service app. Consider incorporating the following features for a flawless customer experience.
Some key features in your courier delivery application can act as a catalyst in boosting employee performance and motivation. Here are a few you can add:
Now comes the most important step: creating the on-demand courier delivery app. App development requires seamless collaboration between the engineering, design, and testing teams. While you can always hire an in-house team to get the job done, you stand to get better results from outsourcing the work to experienced app developers.
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Many courier businesses nurture the dream of a full-fledged advanced app. While such dreams fuel your business growth, do not make the mistake of building an advanced courier app in one go. Start with a minimum viable product (MVP) with basic versions of the features you envisioned.
After the app goes live, you can collect analytics data and user feedback and add features to incorporate your advanced plans. The key to a successful courier delivery mobile application is realizing that there is always room for improvement. With more than 8.9 million apps vying for your customers' attention, perfecting your courier tracking app at every stage is necessary to edge out the competition.
Creating an on-demand courier app requires you to understand and evaluate the features that work best for you. Constantly improving the app to enhance your courier delivery services and
customer experience will go a long way in distinguishing you from the crowd.
As you expand the scope of your business and make a mark in the world of e-commerce, building an on-demand parcel app with this comprehensive guide will make a world of difference.